Q. Do You Ship Internationally?

We provide worldwide shipping service.

For more information, please carefully go through our shipping policies.

All related fees are the responsibility of the recipient.

Due to external factors, there are some shipping destinations where international shipments are being delayed.

* NOTE : International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination.

Q. EMS delivery area & delivery fee

Taxes may be levied according to customs offices of each and every country.

Q. How to pay?

Q. Card payment) How do I get refunded if I cancel the entire or partial payment?

If you cancel all, you will request cancellation to the credit card company that you paid.

If partial cancellation is possible, the amount will be partially canceled.

A card that cannot be partially canceled will be cancelled through a deposit.

Q. I canceled/returned my credit card. When will I be credited?

Payment by credit card is made through an intermediary payment agency, so it takes about seven business days.

When cancellation is completed, the cancellation details can be checked by the credit card company.

(Cancel period and method of cancellation vary from credit card company to credit card company.)

Q. Will I Have To Pay Customs?

You may have to pay import taxes and/or customs duties.

You may also be required to pay a brokerage (handling) fee for the shipment.

These charges are separate from your shipping charge, and you will be billed directly for them.

We have no control over these charges, nor can we predict what they may be.

* NOTE : Please check with your customs office to see if you can import the items and if any additional licenses or permits are needed.

Q. When Will My Order Arrive?

It usually takes 7 - 15 business days for the products to be delivered to your doorstep once your order is dispatched.

The preparation time for delivery may vary depending on items you order.

Keep in mind that delivery may be delayed because of external factors such as customs clearance, weather conditions, etc.

Tracking number will be issued once the parcel leaves our warehouse.

Arrival dates may vary depending on each country's customs and tariffs, so please keep tracking items with given tracking number.

Q. How can I return/exchange?

After you receive the product, you will receive an exchange/return from my page.

It can be returned within 7 days, including weekends and holidays.

After receiving the return to seooocookie , complete the enclosed exchange and return form.

You can repackage it as you first received it (such as a gift by the price of a box of polybags)

(Please check the exchange/return criteria listed on the details page before ordering the product)

     - Customer charge for exchange/return delivery by customer change.

     - SEOOOCOOKIE will be charged for exchange/return due to miscarriage and product defect.

* Return Address: SEOOOCOOKIE on 02861 28, Dosan-daero 11-gil, Gangnam-gu, Seoul, Republic of Korea 4F   

Q. Are there items that cannot be returned/ exchanged?

- In case the value of a product is damaged by wearing, washing, ironing, scenting, and repair.

- Any goods sent out past the return date.

- In case product is contaminated, modified, wrinkled, and flavored by the use of the test, and product value is impaired.

- If the product itself has been tampered with.

- In case the value of the goods is damaged by the use of the clothes and washing, although the goods have been received by the company.

In the above case, you will be charged for the return without consulting/receiving.